A User-Centered Approach to Ergonomic Seating: A Case Study

F, IN DESIGN, LITTLE THINGS make the difference, then research is a key pathway to making sure those little things are done right. Co‐authored by Bryce Rutter, Anne Marie Becka, and David Jenkins, this case study on the development of Steelcase's Rapport task chair demonstrates how detailed user need, ergonomics, and design analyses led to a prototype perceived, across a broad range of purchase‐related criteria, as measurably better than the competition.