A survey of blind users on the usability of email applications

A survey of blind users on the usability of email applications

Blind users face many challenges and obstacles when using computers at home and in the workplace, including difficulties in accessing web sites and using corporate software. A detailed understanding of usability problems in common email applications can inform designs that will provide improved usab...

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Veröffentlicht in:Universal access in the information society 2013-08, Vol.12 (3), p.327-336
Hauptverfasser: Wentz, Brian, Hochheiser, Harry, Lazar, Jonathan
Format: Artikel
Sprache:eng
Schlagworte:
Blindness
Blinds
Computer Communication Networks
Computer engineering
Computer programs
Computer Science
Computers and Society
Electronic mail
Electronic mail systems
Email
Information Storage and Retrieval
Information Systems Applications (incl.Internet)
IT in Business
Long Paper
People with disabilities
Readers
Software
User Interfaces and Human Computer Interaction
Workplaces
World Wide Web
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Beschreibung
Zusammenfassung:Blind users face many challenges and obstacles when using computers at home and in the workplace, including difficulties in accessing web sites and using corporate software. A detailed understanding of usability problems in common email applications can inform designs that will provide improved usability. To help understand the challenges faced, a web-based survey on email usage by blind screen reader users was conducted. This paper presents the results of the survey of 129 blind users, which reveal several important facets of email applications that can be improved for blind users. The paper also discusses the specific challenges that are faced by blind users when using desktop and web-based email software.
ISSN:1615-5289
1615-5297
DOI:10.1007/s10209-012-0285-9