What makes an award-winning public library successful?

The Naperville (III.) Public Library (NPL) has been ranked number one in its population category in all ten editions of the Hennen's American Public Library Ratings (HAPLr)-1NPL has also received a five-star rating by LibraryJournaland has been named one of "Chicago's 101 Best and Brightest Companies to Work For 2009. "2 Donna Dziedzic served as NPL's executive director from 1996 to 2011 and is currently the interim director of the Evanston (III.) Public Library. External measures, such as the HAPLR ranking, are also valuable in having a 360-degree view of how the library is doing. Because each ranking views the library's statistics from perspectives different from each other and from the library's, analyzing them in tandem broadens our understanding of where we excel and where we may improve.