Call Centers: A Case Study on the Interplay Between Organization and Information Technology

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	Geneva papers on risk and insurance. Issues and practice 2003-01, Vol.28 (1), p.111-126
Hauptverfasser:	Graumann, Matthias, Arnold, Hans-Jürgen, Beltjes, Nicole
Format:	Artikel
Sprache:	eng
Schlagworte:	Back offices Call centers Computer software Cost efficiency Customer relationship management Employee insurance Front offices GLOBAL ISSUES FACING THE INSURANCE INDUSTRY Information technology Insurance companies Life insurance Principal place of business Service introduction Software Telephones
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!