Staffing Services Quality and Innovativeness in Pharmaceutical Companies

This paper examines whether the main dimensions of staffing services quality have any effect on innovativeness. A resource‐based view of human resource management is used as theoretical approach. A questionnaire was sent to the CEOs of an international sample of pharmaceutical companies. A regression analysis was used to test hypotheses about the influence of the staffing services quality dimensions on innovativeness. The main findings are that all but one of the staffing services quality dimensions considered have significant, positive effects on innovativeness. Candidate quality is the dimension that affects innovativeness most, while timeliness has no significant effect.