Organizational communication and performance
Five independent objective measures of overall organization performance (i.e., number of clients served, cost of operation) were examined as correlates of 4 perceived communication variables (adequacy of information, information exchange, supervisor communication, and performance feedback) among 12...
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Veröffentlicht in: | Journal of applied psychology 1984-08, Vol.69 (3), p.461-465 |
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Format: | Artikel |
Sprache: | eng |
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Zusammenfassung: | Five independent objective measures of overall organization performance (i.e., number of clients served, cost of operation) were examined as correlates of 4 perceived communication variables (adequacy of information, information exchange, supervisor communication, and performance feedback) among 12 district organizations within a federally funded social services system. Ss included 457 employees (mean age 34 yrs) in 3 major job categories (administrators, service providers, and clerical workers), 60% of whom were women. Results indicate that 2 perceived communication variables, the quality of supervisory communication and information exchange within the peer workgroup, were strongly related to critical revenue and workload measures of overall organization performance. (17 ref) |
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ISSN: | 0021-9010 1939-1854 |
DOI: | 10.1037/0021-9010.69.3.461 |