Organizational communication and performance

Five independent objective measures of overall organization performance (i.e., number of clients served, cost of operation) were examined as correlates of 4 perceived communication variables (adequacy of information, information exchange, supervisor communication, and performance feedback) among 12...

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Veröffentlicht in:Journal of applied psychology 1984-08, Vol.69 (3), p.461-465
Hauptverfasser: Snyder, Robert A, Morris, James H
Format: Artikel
Sprache:eng
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Zusammenfassung:Five independent objective measures of overall organization performance (i.e., number of clients served, cost of operation) were examined as correlates of 4 perceived communication variables (adequacy of information, information exchange, supervisor communication, and performance feedback) among 12 district organizations within a federally funded social services system. Ss included 457 employees (mean age 34 yrs) in 3 major job categories (administrators, service providers, and clerical workers), 60% of whom were women. Results indicate that 2 perceived communication variables, the quality of supervisory communication and information exchange within the peer workgroup, were strongly related to critical revenue and workload measures of overall organization performance. (17 ref)
ISSN:0021-9010
1939-1854
DOI:10.1037/0021-9010.69.3.461