Patients Satisfaction with Nursing Care Quality in Ibadan Nigeria

Background: Patients' satisfaction is the extent to which patients' expectation of care matches the reality of care received. In Nigeria, there remains the question of whether the patients are satisfied with the quality of nursing care or not. This study focusses on patients' satisfaction level and the effect of socio demographic variables. Methods: A descriptive cross sectional research design was used to access patients' satisfaction of nursing care in three selected hospitals, Ibadan, Nigeria. Study sample (n = 400) comprises of patients admitted for at least two days before discharge. The Statistical Package for Social Science (SPSS) version 23 was used for data analysis. Results were presented in frequency table, bar chart, mean and standard deviation Results: Findings revealed that 50.7% of the patients had high level satisfaction with nursing care quality. There are significant differences between the health facilities means of satisfaction of nursing care (F = 37.96; p < 0.001). Majority were satisfied with secondary facility (76.4%) than the tertiary facility (40.8%) and private facility (25.9%). Gender (p=0.005), patient's educational status (p = 0.001) and monthly income (p = 0.011) were significantly associated with the level of satisfaction of nursing care while age (p=0.182), marital status (p=0.816), occupation (p = 0.051) and type of admitted room (p = 0.410) were not significant. Conclusion: Nurses need to improve the quality of patient care to ensure more satisfaction. Periodic assessment of patients' satisfaction of nursing care is required to identify areas of quality care and areas for improvement.