Canvil: Designerly Adaptation for LLM-Powered User Experiences

Advancements in large language models (LLMs) are sparking a proliferation of LLM-powered user experiences (UX). In product teams, designers often craft UX to meet user needs, but it is unclear how they engage with LLMs as a novel design material. Through a formative study with 12 designers, we find...

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Veröffentlicht in:arXiv.org 2024-09
Hauptverfasser: Feng, K J Kevin, Q Vera Liao, Xiao, Ziang, Jennifer Wortman Vaughan, Zhang, Amy X, McDonald, David W
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Sprache:eng
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Zusammenfassung:Advancements in large language models (LLMs) are sparking a proliferation of LLM-powered user experiences (UX). In product teams, designers often craft UX to meet user needs, but it is unclear how they engage with LLMs as a novel design material. Through a formative study with 12 designers, we find that designers seek a translational mechanism that enables design requirements to shape and be shaped by LLM behavior, motivating a need for designerly adaptation to facilitate this translation. We then built Canvil, a Figma widget that operationalizes designerly adaptation. We used Canvil as a technology probe in a group-based design study (6 groups, N=17), finding that designers constructively iterated on both adaptation approaches and interface designs to enhance end-user interaction with LLMs. Furthermore, designers identified promising collaborative workflows for designerly adaptation. Our work opens new avenues for processes and tools that foreground designers' user-centered expertise in LLM-powered applications. Canvil is available for public use at https://www.figma.com/community/widget/1277396720888327660.
ISSN:2331-8422