TOURQUAL scale: psychometric properties and internal structure validation

PurposeThis study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale.Design/methodology/approachA quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising 927 resp...

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Veröffentlicht in:	International Journal of Tourism Cities 2024-09, Vol.10 (3), p.1046-1066
Hauptverfasser:	Mondo, Tiago Savi, Medeiros, Sandro, Sthapit, Erose, Freitas Almeida Freitas, Lara Brunelle Almeida, Björk, Peter
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Discriminant analysis Educational research Empathy Hospitality industry Hotels & motels Perceptions Quality of service Quantitative psychology Restaurants Retail banking Tourism Tourist attractions
Online-Zugang:	Volltext
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