TOURQUAL scale: psychometric properties and internal structure validation
PurposeThis study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale.Design/methodology/approachA quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising 927 resp...
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Veröffentlicht in: | International Journal of Tourism Cities 2024-09, Vol.10 (3), p.1046-1066 |
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Format: | Artikel |
Sprache: | eng |
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Zusammenfassung: | PurposeThis study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale.Design/methodology/approachA quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising 927 respondents surveyed between October 2021 and May 2022. The data analysis involved the application of descriptive statistics and exploratory factor analysis, in alignment with the principles outlined in the Standards for Educational and Psychological Testing 2014 to validate the scale.FindingsThe findings of this study validate the TOURQUAL scale as a robust tool for assessing the perceived quality of tourist services, with results demonstrating one-dimensionality and replicability.Originality/valueTo the best of the authors’ knowledge, this study is the first to assess the psychometric properties for validating the internal structure of the TOURQUAL scale. |
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ISSN: | 2056-5607 2056-5607 2056-5615 |
DOI: | 10.1108/IJTC-11-2023-0246 |