TOURQUAL scale: psychometric properties and internal structure validation
PurposeThis study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale.Design/methodology/approachA quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising 927 resp...
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| Veröffentlicht in: | International Journal of Tourism Cities 2024-09, Vol.10 (3), p.1046-1066 |
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| container_end_page | 1066 |
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| container_issue | 3 |
| container_start_page | 1046 |
| container_title | International Journal of Tourism Cities |
| container_volume | 10 |
| creator | Mondo, Tiago Savi Medeiros, Sandro Sthapit, Erose Freitas Almeida Freitas, Lara Brunelle Almeida Björk, Peter |
| description | PurposeThis study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale.Design/methodology/approachA quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising 927 respondents surveyed between October 2021 and May 2022. The data analysis involved the application of descriptive statistics and exploratory factor analysis, in alignment with the principles outlined in the Standards for Educational and Psychological Testing 2014 to validate the scale.FindingsThe findings of this study validate the TOURQUAL scale as a robust tool for assessing the perceived quality of tourist services, with results demonstrating one-dimensionality and replicability.Originality/valueTo the best of the authors’ knowledge, this study is the first to assess the psychometric properties for validating the internal structure of the TOURQUAL scale. |
| doi_str_mv | 10.1108/IJTC-11-2023-0246 |
| format | Article |
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The data analysis involved the application of descriptive statistics and exploratory factor analysis, in alignment with the principles outlined in the Standards for Educational and Psychological Testing 2014 to validate the scale.FindingsThe findings of this study validate the TOURQUAL scale as a robust tool for assessing the perceived quality of tourist services, with results demonstrating one-dimensionality and replicability.Originality/valueTo the best of the authors’ knowledge, this study is the first to assess the psychometric properties for validating the internal structure of the TOURQUAL scale.</description><identifier>ISSN: 2056-5607</identifier><identifier>EISSN: 2056-5607</identifier><identifier>EISSN: 2056-5615</identifier><identifier>DOI: 10.1108/IJTC-11-2023-0246</identifier><language>eng</language><publisher>Bingley: Emerald Group Publishing Limited</publisher><subject>Customer satisfaction ; Discriminant analysis ; Educational research ; Empathy ; Hospitality industry ; Hotels & motels ; Perceptions ; Quality of service ; Quantitative psychology ; Restaurants ; Retail banking ; Tourism ; Tourist attractions</subject><ispartof>International Journal of Tourism Cities, 2024-09, Vol.10 (3), p.1046-1066</ispartof><rights>International Tourism Studies Association.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c266t-6eb9431474130f5c8500895a968429fd5308fcc6a5473b61fe6f3119365c49b03</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,21695,27924,27925</link.rule.ids></links><search><creatorcontrib>Mondo, Tiago Savi</creatorcontrib><creatorcontrib>Medeiros, Sandro</creatorcontrib><creatorcontrib>Sthapit, Erose</creatorcontrib><creatorcontrib>Freitas Almeida Freitas, Lara Brunelle Almeida</creatorcontrib><creatorcontrib>Björk, Peter</creatorcontrib><title>TOURQUAL scale: psychometric properties and internal structure validation</title><title>International Journal of Tourism Cities</title><description>PurposeThis study aims to focus on assessing the psychometric properties necessary to validate the internal structure of the TOURQUAL scale.Design/methodology/approachA quantitative research study was conducted in collaboration with the Brazilian Network of Tourism Observatories, comprising 927 respondents surveyed between October 2021 and May 2022. 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| source | Standard: Emerald eJournal Premier Collection |
| subjects | Customer satisfaction Discriminant analysis Educational research Empathy Hospitality industry Hotels & motels Perceptions Quality of service Quantitative psychology Restaurants Retail banking Tourism Tourist attractions |
| title | TOURQUAL scale: psychometric properties and internal structure validation |
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