User experience evaluation and user interface development of Wadul mobile application

Wadul is a whistleblowing protocol to report entities that are assumed to be rule-breaking ones or create injustice behavior in a vast, broad community. Today this system is advantageous to almost every government in the world, as it increases the concern of people to improve their government’s empathy towards people. There are many kinds of systems that have similar functions in each governmental institution. Even so, this system grew up independently of each institution and was not integrated because each institution had its way of facing down the public reports. This paper explores the supporting features of creating a responsive and interactive website and mobile platform application. Data were collected by analyzing several consistent sources and interviewing representatives of government institutions, including developers’ relatives. The result of this work is the result of user satisfaction with the Wadul application, which is achieved through the UEQ survey. From 25 respondents obtained an average value of 5 to 7, with the results included in the excellent category. Of the six categories of rating scales, the highest mean value lies in the perspicuity category, with a mean value of 1.84. This work also aimed for the government institution to create a higher concern about people’s conditions and concerns. Based on the UEQ results, it can be concluded that the majority of potential users, especially on a few aspects of the scale, such as attractiveness, perspicuity, and efficiency, are quite good.