Using knowledge management system for supporting company sustainability and future talent

Knowledge Management System (KMS) which includes knowledge creation, knowledge storage, knowledge transfer, and the application of that knowledge within the organization to create work effectiveness and efficiency by bringing pre-existing knowledge as a basis for decision-making and work guidelines. PT. XYZ Indonesia is a company engaged in the amino acid industry that has just implemented a Knowledge Management System (KMS) in early 2022. Competition between industries is very common in order to win business competition to get big profits. This success is highly dependent on human resources as businesspeople who run the company's wheels with the knowledge they have. Hiring employees from competitors is one of the fastest ways to get qualified and ready-to-use human resources. With a high employee turnover rate due to the increasing number of first-generation employees in the 1990s retiring, it is very necessary for company knowledge management to avoid loss of company knowledge. It takes knowledge transfer between employees for continuous work processes. The purpose of this study is to find out how business processes can run by implementing a Knowledge Management System (KMS). The results of the knowledge management analysis in the company found that there is a web-based KMS application that functions to maintain and protect data and information so that it is not damaged and lost. The company has implemented explicit knowledge transfer through the add-user database system, employee data input, and employee absence system. In addition, companies still need to improve KM in the form of pages that can add tacit knowledge and display tacit knowledge to accommodate knowledge from employees, so that employee performance can be maximized. The implementation of a website based KMS is expected to be a solution to the need to share knowledge that is not hindered by time and geographical location constraints. This KMS application produces training information, trainer evaluations, trainee evaluations, training reports, manuals, tutorials, tips from experts (seniors) in the company, articles, SOPs and company management policies. It is expected to be a medium/means for knowledge creation, knowledge sharing and knowledge transfer so that the knowledge or skill level of employees will increase continuously to support the competitive advantage progress of the company.