E-Government Adoption and Acceptance: A Literature Review

Despite increased research interest on e-government, the field currently lacks sound theoretical frameworks that can be useful in addressing two key issues concerning the implementation of e-government systems: (1) a better understanding of the factors influencing the adoption of e-government systems, and (2) the integration of various e-government applications. The objective of this paper is to provide a foundation towards the development of a theoretical framework for the implementation of e-government systems via extensive literature review, which resulted in (1) a synthesis of existing empirical findings and theoretical perspectives related to e-government adoption, and (2) development of the premises of a conceptual model that would reflect the multi-level and multi-dimensional nature of e-government systems’ acceptance.