Achieving IT Infusion: A Conceptual Model for Small Businesses

This paper reports on a survey of literature on the implementation of information technology (IT), primarily in small businesses. The result of this survey is the identification of key factors that impact an IT implementation, with a special focus on the infusion stage. Infusion is the last stage of a suggested IT implementation model. This stage, representing IT implementation success, is important because studies show that increasing the depth and breadth of IT penetration into a small business should lead to increased efficiency and effectiveness. From this literature review, we develop a conceptual model showing how the infusion stage is evaluated using a stepwise scheme of analysis. The model is an extension of the Ein-Dor and Segev model originally used to evaluate management information systems and later, end-user computing.