Reinventing professional service firms: the migration to a client-facing, talent-on-demand platform

Placing the problem in context Professional service firms (PSF’s) offer knowledge-based, advisory services to clients in a wide range of industries including law, engineering, architecture, accounting, and management consulting (Maister 1997). Mr. Patel has over 30 years of consulting, business development, operations, program management, and systems engineering experience. The company’s response to these challenges at the time were several redirections in its strategy, ultimately resulting in increased operating costs, loss of focus, and continued deterioration of market position and financial performance. [...]the same friction points had persisted for nearly forty years whether it was working with us or one of our competitors.