Evaluating Dimensions of Organization Citizenship Behavior –With Reference to Hospitals

Organization citizenship behavior (OCB) is considered to be an important aspect in Human resource management, which is well reflected in employee belongingness towards the organization. The available literature supports positive contribution of OCB in overall organizational effectiveness. OCB becomes more crucial when it comes to industry like the service sector. The present study focuses on understanding the most influential dimension of OCB in hospitals of Delhi NCR. The data on OCB was collected by using a 3 0-item instrument developed by Kataria and Adhikari (2019) based on five dimensions: positivism, philanthropy, cooperation, discipline and commitment. The multiple correlation and regression analysis using SPSS20 was used for the purpose. The present study found that all five dimensions of OCB have a positive relationship with OCB, and cooperation was found to be the most significant.