The implication of supervisor support and flexible working arrangement on job satisfaction and job performance, mediated by the work-life balance of civil servants in government institutions in Indonesia

Government institution offices are one of Indonesia’s eight most prominent contributor clusters to Covid-19 cases. As a result, flexible working arrangement (FWA) has become an alternative in the current situation. However, the impact of the long-term implementation of FWA in influencing employees and organizational performance is still debatable. Some experts found that flexible working arrangements can encourage organizations to improve employees’ work-life balance. However, several arguments argue that flexible working arrangements can disrupt employees’ work-family balance. On the other hand, previous studies stated that supervisor support could also have a role in determining the effectiveness of actual work. This study aims to identify the implication of flexible working arrangements and supervisor support on work-life balance and their impact on job satisfaction and job performance of civil servants in government institutions in Indonesia. This research is quantitative. The research data was obtained through an online questionnaire using a cross-sectional design. The sample consists of 391 civil servants who have worked for at least one year in government institutions in Indonesia. The data obtained were analyzed using structural equation modeling (SEM) through LISREL software. Results show that flexible working arrangements and supervisor support positively affect employee work-life balance and job satisfaction. Furthermore, job satisfaction encourages the better performance of civil servants in government institutions in Indonesia.