Selection of shipping service companies using analytic hierarchy process in Indonesia

This study aims to design a decision support system for the selection of shipping services in Indonesia. This study uses a Multi Criteria Decision Making (MCDM) method, namely the Analytic Hierarchy Process. The Analytic Hierarchy Process is quite effective in accelerating the decision-making process by solving the problem into its parts. Determination of criteria based on consumer opinion through a questionnaire. The selected criteria are Delivery Time, Cost, Handling Damage / Missing Goods, Billing System, and Information Accuracy. Based on the data processing and analysis above, it can be concluded that the selected service company is a JNE delivery service company based on the criteria of Delivery Time, Cost, Handling Damage / Missing Goods, Billing System, and Information Accuracy with a value of 0.392.