Key Challenges and Hazards of Digital Transformation of Financial Services Sector

Key Challenges and Hazards of Digital Transformation of Financial Services Sector

Originality/value: This paper provides insights into the challenges faced during the transformation process. While physical transformation took place with the help of developing technologies, the main challenge lay with the people - both practitioners and customers. This paper highlights the need fo...

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Veröffentlicht in:Global business and management research 2022-04, Vol.14 (2 SI), p.39-50
Hauptverfasser: L., Sweetline Sujee, Solanki, Rima
Format: Artikel
Sprache:eng
Schlagworte:
Artificial intelligence
Business services
Coronaviruses
Customers
Digital transformation
Digitization
Employees
Financial institutions
Financial instruments
Financial management
Financial services
Leadership
Liquidity
Organizational change
Pandemics
Retail banking
Wealth management
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Zusammenfassung:Originality/value: This paper provides insights into the challenges faced during the transformation process. While physical transformation took place with the help of developing technologies, the main challenge lay with the people - both practitioners and customers. This paper highlights the need for a holistic change management approach for the outcomes to be valuable.
ISSN:1947-5667
1947-5667