Uses and Limits of Data and Student Feedback in Pedagogical Response to COVID-19: A Case Study

This article examines how one political science department used data and student feedback to make pedagogical choices about course modalities and pedagogical approaches during the COVID-19 pandemic. This case demonstrates that gathering data from students through surveys and other means and then utilizing that data in decision making is a valuable practice. However, there are constraints on collecting quality data in a crisis. With a need to react quickly and to gather and analyze data in a timely fashion, data-informed and student-empathetic decision making is a more accurate characterization of the outcomes in this case and a more achievable goal for the future than data-driven and student-centered decision making in a crisis. This study concludes that data-informed and student-empathetic decision making may be preferable in circumstances in which the data are inconclusive or support multiple conclusions as well as when there are conflicting needs and preferences among both faculty members and students.