The importance of Internet of Things (IoT) on business success during pandemic Covid-19

Social distancing has been regarded as a key method by the authorities worldwide to manage the pandemic of COVID-19. Digital technologies play a crucial role to support the social, professional and economic activities when people are forced to stay locked-down in their homes. Internet of things (IoT) technologies have a track of providing high quality remote health care and automation services which could guarantee social distancing while maintaining health and well-being of populations. Online payment transactions have make the negotiation effective in e-commerce as consumers did not have to go out of their house and go to the bank just to make a payment. Nowadays, there are many banks in Malaysia offers the online payment or online banking for their customers in order to make their customers satisfied with their services and to gain profit. Next problem that can lead to customers’ dissatisfaction when online purchasing is fraud and security. Consumers always feel worried about their financial and private information being reveal to the public. Self-regulation by the industry, since the laws in Malaysia and other parts of the world are quite vague, educate themselves as to how their personal data can be protected to understand consumer rights and deficiencies of the law. The growth of Internet has welcomed more windows of opportunities for computer crimes. Statistics show that there are currently 26.3 million Internet users in Malaysia and is expected to increase to 29.4 million users by 2023.