ChatGPT for e-Tourism: a technological perspective

The interest around the conversational system ChatGPT has exploded since OpenAI launched the GPT-3 prototype at the end of November 2022. Applications of ChatGPT could be disruptive for the digital transformation processes, challenging societies, companies, and people in a possibly unprecedented way...

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Veröffentlicht in:	Information technology & tourism 2023-03, Vol.25 (1), p.1-12
Hauptverfasser:	Mich, Luisa, Garigliano, Roberto
Format:	Artikel
Sprache:	eng
Schlagworte:	Algorithms Artificial intelligence Business and Management Chatbots Information technology IT in Business Language Natural language processing Recommender systems Software Tourism Verbal communication Viewpoints
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Beschreibung
Zusammenfassung:	The interest around the conversational system ChatGPT has exploded since OpenAI launched the GPT-3 prototype at the end of November 2022. Applications of ChatGPT could be disruptive for the digital transformation processes, challenging societies, companies, and people in a possibly unprecedented way. Alongside remarkable performances, there are risks related to its intrinsic limitations. In this viewpoint paper we introduce ChatGPT, highlighting its main characteristics, with the aim of offering some general and preliminary guidelines for its adoption in the tourism field.
ISSN:	1098-3058 1943-4294
DOI:	10.1007/s40558-023-00248-x