Importancia de las normas ISO en los procesos industriales desde la informática

[...]Exploratory Factor Analysis was calculated to identify the variables that account for most of the variance in the information and to assign them into factors. In Factor 2, the variables were related to reducing errors and defects, improving documentation processes and customer satisfaction. In Factor 3, the variables were related to improvements in cost savings; improvements in market share; and improvements in sales volume. The results of this research may be useful to both academics and managers for future research, and for evaluating possible opportunities to combine different management approaches to enhance the potential benefits that the ISO standard can provide, respectively.