Quality of work life: an analysis in a commercial steel organization in the state of Ceará

This study aims to investigate the perception of Quality of Work Life (QWL) of workers in a steel commercial organization with 3 branches in the state of Ceará, in the cities of Fortaleza, Sobral and Juazeiro do Norte, based on the model of Richard Walton (1973). The study presents the evolution of the concepts of Quality of Work Life, the main models of QWL and metrics of other studies addressing the same theme. For that, the exploratory, qualitative, descriptive method was applied, and the questionnaire was used as the medium for data collection. The results indicate that the criterion of growth opportunities did not present the same significant result as the other evaluated criteria. On the other hand, the criterion of social relevance of work was highlighted, showing that even with some other difficulties identified, the workers are proud to belong to this company. It is estimated that this research can serve to make decisions and assist managers and human resources policies, directing greater efforts to quality of work life and power that it can exercise within the institution.