A Model for the Success of Smart City Services with a Focus on Information and Communication Technology

One of the most important issues in smart cities is identifying the factors that affect their services' success. The purpose of this study is to provide a model for them and also to identify its indicators based on information and communication technology (ICT). In this research, data collection has been done by a desk research method and field studies, during which the factors (smart economy, smart citizens, smart governance, smart transportation, smart environment and smart living) affecting the services' success in smart cities have been identified.. We designed and distributed a research questionnaire in order to gather data from related communities. At this stage, by fuzzy Delphi method, the indicators related to the identified factors were also identified. In the next step, by using the structural equations and Smart PLS software, the effect of factors on the main component of the research (Success of Smart City Services) was evaluated. The results show that all factors have a significant and positive impact on the services' success of smart cities and government actions have the greatest impact on it.