Business process reengineering: process optimization of boutique production SME

The aim of research was process optimization of the current process approach of boutique production SME. Consequentially, optimized labour effectiveness, work efficiency, costs, and competitiveness were acquired. Inevitable need for process optimization required an objective party for process snapshot creation to obtain the current process approach. The latter presented the premise for critical analysis and creation of a solution proposal - optimized process approach for the real boutique production SME environment. Premised on standard ISO 9001 and Total Quality Management, process approach enables better insight into business operations through detailed control of processes, and not only can it improve but is a prerequisite for optimization of business management and performance. Implementation and continuous conduction of a process approach represent a fundamental factor of a business's economic stability increase. To be excellent, companies propose, manage, and improve processes in order to fulfil customers' and stakeholders' requirements. The solution proposal was implemented gradually over the course of two years. After this time interval, an analysis of the proposal's implementation was carried out, premised on an assessment scale. It is estimated that the optimized process approach has been implemented in 68%. The latter facilitates achievement of business goals, which yet need to be realized with information technology. The boutique production SME's results have exponentially improved - increased products demand by 8% due to further efficiency, agile order fulfilment and heightened income by 4%, compared amongst previous years and within the implementation time interval. The main purpose of this research is in process reengineering, which exemplifies foundation for IT solutions reengineering for business support.