Constructing Employee Assistance Program Measures Against Workplace Bullying

Employee assistance programs required resources and manpower of various natures across different types of public sector organization. However, the current evaluation indexes and proportions of employee assistance programs in public sectors stipulated by the Directorate-General of Personnel Administration of the Taiwan’s Executive Yuan did not follow the rules, leading to a decreased efficiency in the subsequent execution of these assistance programs. Data analysis indicated that the weight and priorities associated with elements of evaluation criteria for employee assistance programs implemented by four types of public sector organization were not fully identical. For example, the aspect of health was prioritized in the group for the “Executive Yuan” organization type, and anxiety was the top element among these criteria. The group for the “municipal governments” and “county and city governments” organization type prioritized evaluation criteria for the aspect of work, and employee guidance was prioritized among the criteria. The organization type “others (mainly Assemblies)” also—as for the “municipal governments” and “county and city governments” groups—prioritized the evaluation criteria for the aspect of work; crisis management was deemed the most important element of the criteria. The results of this study suggested that, in terms of employee assistance programs, the Directorate-General of Personnel Administration of the Executive Yuan should provide an adequate system of service: This should be pursuant to appropriate employee assistance programs provided by various public sector organizations according to the needs of their employees as well as the diverse objective conditions in which these organizations operate.