Study on the Usage of Mobile Banking Application during COVID-19 Pandemic

COVID-19 outbreak has brought a global challenge in economy. It has affected badly on the financial sector all over the world. It created fear in the minds of people to use liquid cash and thus, has led to the adoption of mobile banking services. This study was conducted by collecting responses from the employed and student population from various parts of Kerala, who use mobile banking services. Primary data have been collected from 268 responses through a structured questionnaire prepared using Google forms. Percentage analysis with frequency distribution is used to summarize and infer the data along with pie charts. Chi-square test have been used to analyze the data using Microsoft Excel sheet to test the developed hypothesis and derive conclusions. It is concluded that mobile banking application have created a good impact during this pandemic to safeguard the lives and complete transactions at their fingertips without visiting banks physically.