A Study on Supply Chain Management and Characteristics of Container Port Operation Efficiency in Vietnam by Emerging Measure Tools

Seaport services are an important and decisive focal point in improving the logistics process's efficiency. Several prerequisites such as productivity and customer satisfaction are considered to be mandatory measures of port performance. Therefore, the determination of the characteristics and the evaluation of the effects of those important factors on the efficient operation of the port has always attracted much attention from scholars. This work aims to identify and evaluate the factors of port characteristics affecting container port operation efficiency. As a result, the port operation is more efficient. The competitiveness is enhanced in the context of fierce competition in seaport business in general and container ports and container terminals in particular. With qualitative methods combined with quantitative, using a 5-point width scale, analysis according to the linear structure model (SEM) with 530 samples. The research results show that 6 factors belong to the characteristics of container ports: infrastructure, location, inland connectivity, dynamism, logistics services, attractiveness impact the performance of container port operation. As meaningful, the study can bring benefits to port and container terminal businesses to build the right policies and decisions in competitiveness enhancement and help policymakers and port planning have an overview when implementing the plan.