Performance Model of Islamic Azad University Staff Considering Intellectual Capital and Knowledge Management

This study aimed to develop the performance model of Islamic Azad University staff considering intellectual capital and knowledge management. Regarding the type of research, this study is descriptive-correlational and applied in terms of research objectives. The statistical population encompassed two groups of managers and administrative staff working in comprehensive, extremely large-and large-sized branches of the Islamic Azad University in all 14 districts. Cochran's formula estimated the minimum sample size. In this study, 332 and 966 questionnaires were completed by the managers and staff from 96 selected university branches, respectively. In this regard, stepwise and stratified random sampling methods were used to select the required sample. The following questionnaires were used to collect the required data: (1) Employee Performance Questionnaire, developed based on Hersey and Goldsmith's (1998) ACHIEVE model, consists of 48 items and some dimensions (namely power, role perception, support, motivation, assessment, credibility, and setting). Following a survey of experts and estimating the questionnaire's validity and reliability, it was piloted on a group of samples and possible problems, ambiguities were then removed, and the questionnaire was finally distributed among the participants; (2) Salis and Jones' (2002) Knowledge Management scale contains 42 items and some dimensions (namely leadership and management, teamwork and learning communities, knowledge sharing, knowledge creation, digital justice, ideas and missions, strategy, organizational culture, intellectual capital, and learning organization); and (3) Bontis' (1998) Intellectual Capital Inventory encompasses 42 items and three dimensions (namely human capital, structural capital, and relational capital). Structural equation modeling was also used to analyze the data. The findings indicated relationships between intellectual capital and performance and between knowledge management and performance in the Islamic Azad University. Moreover, the performance model of the Islamic Azad University staff based on intellectual capital and knowledge management had an acceptable fit.