Hybrid Model for e-Learning Quality Evaluation

E-learning is becoming increasingly important for the competitive advantage of economic organizations and higher education institutions. Therefore, it is becoming a significant aspect of quality which has to be integrated into the management system of every organization or institution. The paper examines e-learning quality characteristics, standards, criteria and indicators and presents a multi-criteria hybrid model for e-learning quality evaluation based on the method of Analytic Hierarchy Process, trend analysis, and data comparison.