Contribución de las comunidades virtuales a la gestión del conocimiento en CaixaBank

In today's digital transformation context, organizations consider knowledge sharing and learning processes increasingly crucial to their success. In this context, information and communication technologies play an important role. In this article, it has been found that virtual communities constitute a useful tool for sharing knowledge and for innovation in the case of CaixaBank where information technologies have been used to support them. [...]it has been proven that virtual communities have contributed to the development of numerous products and services according to customer needs and to improve good practices in the organization, as well as employee training. Keywords: Knowledge management; Information and communication technologies; virtual communities; financial services. 1.Introducción La gestión del conocimiento (GC) ha sido durante años y, es actualmente, un tema clave en muchas organizaciones que lo relacionan con la innovación y mejora de sus procesos, productos y servicios, con el posicionamiento estratégico de las empresas, y con los resultados que las empresas obtienen.