Improvement in Public Administration Services: a Case of Business Registration Process
This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using...
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| Veröffentlicht in: | IJIEM. International Journal of Industrial Engineering and Management (Online) 2018-06, Vol.9 (2), p.109-120 |
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| container_title | IJIEM. International Journal of Industrial Engineering and Management (Online) |
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| creator | Andersson, Roy Bridi, Eduardo Baez, Yinef Pardillo Maldonado, Mauricio Uriona Forcellini, Fernando Antonio Moraes, Fabio Cesar |
| description | This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using a qualitative approach according to the BPM methodology to respond: how to improve and accelerate the grant of a license? As a result, the proposed model used the best practices for business registration to reduce the time to 70%, and using half of the involved sectors. The conclusion is that it is possible to reduce bureaucracy and increase the efficiency of public administration with the applied methodology. |
| doi_str_mv | 10.24867/IJIEM-2018-2-112 |
| format | Article |
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| language | eng |
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| source | DOAJ Directory of Open Access Journals |
| subjects | Best practice Public administration Redesign |
| title | Improvement in Public Administration Services: a Case of Business Registration Process |
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