Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance: A research note

Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance: A research note

[Display omitted] •Focus is on the differences in manager-employee leadership perceptions.•Perceptual differences may yield positive outcomes in certain situations.•Employees may see a manager with lower self-perceptions as a humble leader.•Sales performance is higher when the manager’s self-percept...

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Veröffentlicht in:Journal of retailing 2021-09, Vol.97 (3), p.347-358
Hauptverfasser: Vieira, Valter Afonso, Fernandes de Negreiros, Leticia, Agnihotri, Raj, Bakeshloo, Khashayar Afshar
Format: Artikel
Sprache:eng
Schlagworte:
Employees
Leadership
Leadership perceptions
Management styles
Managers
Perceptions
Questionnaires
Retail stores
Sales performance
Self awareness
Self-other perceptual differences
Transactional leadership
Transformational leadership
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Zusammenfassung:[Display omitted] •Focus is on the differences in manager-employee leadership perceptions.•Perceptual differences may yield positive outcomes in certain situations.•Employees may see a manager with lower self-perceptions as a humble leader.•Sales performance is higher when the manager’s self-perceptions
ISSN:0022-4359
1873-3271
DOI:10.1016/j.jretai.2020.11.004