Critical Factors of Post Implementation of ERP in Higher Education Systems Survey Review

ERP system is an automated system which helps in streamlining the process and/or operations and organise data of a business. Keeping this in mind the educational institutions have been rapidly inclined towards adopting the system for their organizations. Initially the ERP systems were designed for business sector, their adaptation in educational institutions require modifying the basic architecture of the system design which has to engulf the three major nexus of academic institution, v viz., finance, students and human resource. Along with this, the ERP implementation calls in a huge investment from the adopting institution. Each additional domain cost more. In addition to this the training of thousands of end-users is also a tedious task. Also, in any academic institution the security of the data related to student’s examination and employee files is a major concern. This paper is a result of a survey conducted amongst the end-users of six major colleges and universities of Delhi/NCR who has already adopted the ERP system and is currently using the same. The paper covers the aforesaid issues and the opinion from the sight of end-users.