Investigate Park and Ride performance assessment for the better sustainable urban transportation in Surabaya

Parking lots on the side of the road result in a decrease in the capacity of the road, therefore it is necessary to provide Park and Ride (P&R) parking building facilities. The existence of parking building facilities must support the safety and smooth traffic. In addition to smooth traffic, an evaluation is also important to determine the quality of service in order to meet user expectations of parking facilities. The method used in this research is Importance Performance Analysis. The purpose of this study was to determine the assessment of the quality of service from the Mayjen Sungkono Surabaya Parking Building in terms of user perception. The questionnaire survey was conducted in the Mayjen Sungkono Surabaya parking building with a sample of 120 respondents. The results showed that parking building users were not satisfied with the services of the Mayjen Sungkono Surabaya parking building manager, one of which was in terms of reliability, namely the ability of officers to explain the service process of parking facilities.