IMPACT OF AUTOMATION ON USERS OF TECHNICAL INSTITUTION LIBRARIES OF DELHI-NCR REGION (INDIA)

The purpose of this study is to investigate the user's satisfaction level and know their viewpoint towards the automated library services provided by the renowned technical institution libraries of Delhi NCR region of India. The survey methodology has been used for collecting the relevant data from the selected libraries. The data has been collected on the basis of a stratified sampling method through questionnaire and informal interviews from the randomly chosen samples for the research study. The findings reveal that automation has a positive impact in the enhancement of academic and research activities of users. The majority of users in all the libraries are aware with the current automation software implemented in their library. The majority of users in all the libraries are satisfied with the current automated services/facilities provided by their library except few users of DTU, IIIT Delhi and NSUT. The research includes only select five renowned Technical Institutions of Delhi NCR region because of time and logistic constraints, despite Delhi being the educational hub of India. Although several studies have already been conducted on library automation in different regions of the world, but the current research will help the Librarians and Information Scientists to make them aware of the various challenges/barriers faced by the users in the use of Automated Library Services/Facilities which may help them to design a model/guidelines for the effective use and implementation of Automated Library Services/Facilities for the users in the libraries.