Jail Visitation: An Assessment of Alternative Modalities

The existing research on inmate visitation disproportionately focuses on the social ties between mother and child within a traditional face-to-face engagement at state prisons. This overreliance on a certain type of visit has limited empirical assessments of the visitation process. The current study features a purposive sample of 47 (n = 47) visitors to a remote visitation center linked to a county jail. Qualitative responses indicate that respondents held positive perceptions of staff and the facility itself. Visiting sessions were complex, with visitors displaying an assortment of individual needs, previous visitation experiences, and goals for the visit. Participants did experience a loss of privacy and they employed strategies to retain a personal sense of privacy. Technology was highly valued by visitors, with frustrations being common when technology failed. However, the use of a remote visitation coupled with technology served as a positive and effective modality for jail visitation.