Characterizing well-being capabilities in services

Purpose The purpose of this study is to characterize how services present responsibilized consumers with well-being capabilities. This is done by drawing on structuration theory and literatures on responsibilization, social well-being and psychological well-being. Design/methodology/approach This pa...

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Bibliographische Detailangaben

Veröffentlicht in:	The Journal of services marketing 2020-11, Vol.34 (6), p.785-795
1. Verfasser:	Tikkanen, Hannu
Format:	Artikel
Sprache:	eng
Schlagworte:	Consumer behavior Marketing Service industries Social structure Websites
Online-Zugang:	Volltext
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