NURSING PROFESSIONALS' PERFORMANCE REGARDING THE TRANSMISSION OF INFORMATION TO THE RELATIVES OF CHILDREN ADMITTED TO EMERGENCY CARE UNITS

Results: The information transmitted to the family member/companion was related to the environment, norms and routines, body hygiene, invasive procedures, and medications. INTRODUCTION Hospital admission of a child generates stress and anxiety for the whole family, and family care requires a special sensitivity to meet their needs and complex nursing care.1 The information provided to the family member by the nursing team makes it easier for him/her to understand the provided treatment and care. Health care professionals "should receive patients by employing qualified listening, risk classification, health assessment, and vulnerability analysis" while they provide urgency/emergency care.6 Concerning the humanization process, the emergency nurse should have several basic skills, such as welcoming, communication, dialogue, and listening.7 Bearing in mind this framework, the study's objective was to analyze the nurses' performance while they communicate information to the families of children admitted to emergency units. Regarding the use of NDGI, it is necessary to coordinate theoretical and practical knowledge with the study objectives, which requires experience to identify the signs, clues, and interpretation of the interviewee's gestures and words.9 Data collection took place from October 2012 to February 2013 in a nursing team room with five groups composed of one nurse and one nurse technician per interview; four groups composed of one nurse and two nurse technicians; and one group composed of one nurse and three nurse technicians.