No strings attached how the gaming and hospitality industry uses mobile devices to engineer performance

Mobile computing and communication devices such as wirelessly connected laptops, personal digital assistants (PDAs), web-enabled cell phones, and MP3 players are being used -widely in organizations of all types worldwide. Research indicates that two-thirds of Global 2000 companies will have launched a mobile data initiative by the end of 2004 (Phifer, 2003), and most new laptop and handheld computers are already equipped with embedded wireless network capabilities. While these new devices are commonly used for business and personal communication and entertainment, they have yet to be fully leveraged for workplace performance improvement in most industries. Perhaps the most extensive and interesting adoption of wireless technology has been seen in the hospitality industry, in particular in casino and gaming properties. By taking a look at how these workplaces have incorporated mobile and wireless technologies for a spectrum of performance solutions, we can see how other industries can learn from their successes.