Pattern analysis of data for control system diagnosis

The accounts of a large retailer showed statistical evidence that shrinkage (stock loss) was being measured with serious error. As a result, profit itself in many departments was seriously in error. These errors tended to wash out over large areas of the business, but at local level, serious mistake...

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Veröffentlicht in:European management journal 1997-04, Vol.15 (2), p.167-173
Hauptverfasser: Howell, Sydney, Lehocky, Milan
Format: Artikel
Sprache:eng
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Zusammenfassung:The accounts of a large retailer showed statistical evidence that shrinkage (stock loss) was being measured with serious error. As a result, profit itself in many departments was seriously in error. These errors tended to wash out over large areas of the business, but at local level, serious mistakes could be made in commercial decisions, motivation, discipline and firing. Pattern analysis revealed a set of errors that occur only one per million transactions.
ISSN:0263-2373
1873-5681
DOI:10.1016/S0263-2373(96)00086-2