EUCS test–retest reliability in representational model decision support systems

EUCS test–retest reliability in representational model decision support systems

A test–retest reliability study of an end-user computing satisfaction instrument was conducted. The instrument was distributed to real-world representational decision support system users through a mail survey. One month later, follow-up surveys were mailed asking the original respondents to again e...

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Veröffentlicht in:Information & management 1999-08, Vol.36 (2), p.109-119
Hauptverfasser: McHaney, Roger, Hightower, Ross, White, Doug
Format: Artikel
Sprache:eng
Schlagworte:
Applied sciences
Computer science
control theory
systems
Computer simulation
Correlation analysis
Decision support systems
Decision theory. Utility theory
End-user computing satisfaction (EUCS)
Exact sciences and technology
Information management
Operational research and scientific management
Operational research. Management science
Satisfaction
Simulation
Software
Studies
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Beschreibung
Zusammenfassung:A test–retest reliability study of an end-user computing satisfaction instrument was conducted. The instrument was distributed to real-world representational decision support system users through a mail survey. One month later, follow-up surveys were mailed asking the original respondents to again evaluate the same system. The data sets were compared and suggest that the instrument is internally consistent and stable when applied to its users.
ISSN:0378-7206
1872-7530
DOI:10.1016/S0378-7206(99)00010-5