The evolution of information systems in small firms

This paper presents the findings of a longitudinal study over an eight year period of information system sophistication and evolution in eighteen small firms. The focus is on changes that have occurred with respect to hardware, end user computing, and computer utilization. The paper identifies three areas of concern for small firm computing: inadequate hardware and software, lack of internal technical expertise, and insufficient attention by management to IS. Implications for managers and directions for future research are discussed.