Managing information systems for effectiveness and humanity: Applying research on organizational behavior

A key problem of IS managers is determining how to manage their professionals for both effectiveness and humanity. Discussion begins by taking a close look at the nature of the problem, to sort out its causes; then it is turned around and viewed as an opportunity. Drawing on recent research in organizational behavior, several strategies for change are recommended. The concept of a psychological contract is introduced as a new perspective of the relationship between the IS organization and its employees. This suggests that, within IS, the only way to achieve long-term effectiveness is by managing with a sense of humanity toward employees.