Computer training and individual differences: When method matters

This study examined individual preferences for three common software training methods: computer‐based training (CBT), video tutorials, and instructorled classroom training. Two hundred and sixty‐three licensed users of a software product were interviewed by phone and asked about their perceptions of the usefulness of the training methods. Results indicate that CBT and instructor‐led classroom training are perceived to be more useful than videos and that CBT may be an effective and lower‐cost substitute for classroom training for some groups of computer users.