Estudio del atributo satisfacción en pruebas de usabilidad, mediante técnicas de análisis de sentimientos

With the increasing number of Web applications has emerged the need for these applications incorporate usability features, as a crucial requirement in its development. According to ISO 9241-11, the attributes that define the usability of a software product are effectiveness, efficiency and satisfaction, the latter being the most subjective of the three, to be obtained through perception questionnaires and/or the observation of user behavior by the test coordinator. [...]this article proposes the use of affective computing, by incorporating a tool for the sentiment analysis, which obtains the polarity and subjectivity of a usability satisfaction study, performed with the users of an application. The results produce more objective indicators for estimating satisfaction, with the purpose of become a guide for conducting usability tests.