Case studies on open innovation in libraries

ABSTRACT Open innovation (sometimes also called design thinking, user participation or co‐creation) means the participation of an institution's stakeholders (customers, suppliers, competitors, etc.) in its innovation processes. Concerning libraries, open innovation integrates the views of users (as customers), software houses or design companies (as suppliers) as well as other libraries (as competitors) into the development strategy of a library. Innovation processes include information inflows (application of external knowledge in the innovating library) and information outflows (dissemination of internal knowledge for reuse in other institutions). Innovations happen on a large scale (for instance, planning new library buildings) as well as on a small scale (e.g., modifying an existing library service). The poster will present the open innovation framework, methods used, results of a questionnaire and will introduce paradigmatic case studies of open innovation in libraries. In addition, we will use the poster to invite conference attendees to share their own experiences and opinions.