Understanding everyday life information seeking behavior in the context of coping with daily hassles: A grounded theory study of female students

Studying everyday life information seeking (ELIS) in a variety of contexts contributes to its conceptual development. The primary goal of this study was to understand ELIS in the context of female university students' coping with daily hassles. To identify the dimensions and determinants of ELIS, and to fill this current gap in the literature, a grounded theory study was conducted using Flick's stages of episodic interviewing with 21 Iranian female first-year university students. Data were collected through semistructured interviews and analyzed through open, axial and selective coding. The findings showed that ELIS in coping with daily hassles is a multidimensional phenomenon that is affected by individuals' characteristics and sociocultural norms and values. Three main categories emerged as determinants of ELIS, namely normative status of the daily hassles, normative status of the information resources, and the individual's characteristics. Two main categories emerged as dimensions of ELIS which were type and strategy of action. Results of this study can contribute to the conceptual development of ELIS and may indicate how and in what circumstances ELIS dimensions emerge. The findings can also be used as a basis for developing information and intervention services in the context of coping with daily hassles. •Everyday life information seeking behavior related to coping with daily hassles is a multidimensional phenomenon.•Individual characteristics determine everyday life information seeking behaviour.•Normative status of daily hassles and information resources determine everyday life information seeking behaviour.•Everyday life information seeking varies regarding type and strategy of action.